Refund and Transfer Policy

Last modified on: 13th July 2026

At Gathered, every event is carefully planned around the number of guests attending. Ingredients are sourced in advance, chefs prepare bespoke seasonal menus, and venues are reserved specifically for each event. For this reason, all ticket sales are considered final.

1. Ticket Purchases

All Gathered tickets are sold for a specific date and event.

Once purchased, tickets are non-refundable, except where required by applicable law or where Gathered cancels the event and is unable to offer a suitable alternative date.

Under the Consumer Contracts Regulations 2013, tickets for events held on a specific date are generally exempt from the standard 14-day cancellation period.

2. Ticket Transfers

If you are no longer able to attend, you may transfer your booking to another person at no additional cost.

To transfer a booking, please email gathereduk@outlook.comno later than 48 hours before the event, including:

  • Your booking reference

  • Your full name

  • The new guest's full name

  • The new guest's email address

  • Any dietary or accessibility requirements for the new guest

After this deadline, transfers cannot be guaranteed.

3. Transfers to Another Gathered Event

Tickets cannot be transferred to another Gathered event unless Gathered agrees to do so in exceptional circumstances.

Any such request is entirely at Gathered's discretion and subject to availability.

4. Weather Policy

Gathered events are designed to take place rain or shine.

Our venues are selected, where possible, to provide a suitable covered or indoor contingency space should the weather require it.

Guests are expected to dress appropriately for the weather.

Tickets will not be refunded, transferred or credited due to rain, wind, low temperatures or other normal seasonal weather conditions.

Guests are responsible for wearing appropriate clothing and footwear for an outdoor event.

If weather conditions become severe enough to present a genuine risk to the safety of guests, staff or suppliers, Gathered reserves the right to postpone, relocate or cancel the event.

Where an event is cancelled by Gathered due to severe weather or another safety-related reason and cannot reasonably be rescheduled, guests will receive either:

  • A full refund of the ticket price; or

  • A transfer to a rescheduled event, where available.

5. Changes to the Event

From time to time, we may need to make reasonable changes to an event, including changes to:

  • The chef

  • The seasonal menu

  • The venue layout

  • The event schedule

  • The event location (within a reasonable distance)

These changes do not entitle guests to a refund, provided the overall nature of the Gathered experience remains substantially the same.

6. Late Arrival and Non-Attendance

If you arrive after the published start time, you are still welcome to take your place at the event. However, some courses or elements of the experience may already have taken place.

Tickets will not be refunded, credited or transferred if you:

  • Arrive late

  • Leave early

  • Decide not to attend

  • Are unable to attend due to personal circumstances

7. Refusal of Entry

Gathered reserves the right to refuse admission or ask a guest to leave where their behaviour is unsafe, abusive, threatening, discriminatory or significantly impacts the experience of others.

No refund will be issued in these circumstances.

8. Cancellation by Gathered

If Gathered cancels an event for reasons within our control and is unable to offer a suitable alternative date, guests will receive a full refund of the ticket price.

Refunds will be made to the original payment method wherever possible.

Gathered shall not be responsible for any additional costs incurred by guests, including but not limited to travel, accommodation or other incidental expenses.

9. Force Majeure

Gathered shall not be liable for any delay, postponement or cancellation caused by circumstances beyond our reasonable control, including but not limited to:

  • Extreme weather

  • Flooding

  • Fire

  • Natural disasters

  • Government restrictions

  • Public health emergencies

  • Utility failures

  • Industrial action

  • Any other event making it unsafe or impracticable to hold the event

Where possible, Gathered will endeavour to reschedule the event or offer an alternative date. If this is not reasonably possible, guests will receive a refund of the ticket price.

10. Contact Us

If you have any questions regarding this policy or wish to request a ticket transfer, please contact us at:

Email: gathereduk@outlook.com